AI receptionist
Your phone, always answered.
An AI receptionist picks up when you can't get to the phone. It sounds like part of the team, and books the job straight into your diary.
- CallerBoiler's leaking, need someone today
- AssistantSomeone can come this afternoon
- That's brilliant, thank you
- Booked. I'll text the details now
The problem
You can't answer every call.
- 01
The phone rings while you're up a ladder, both hands full, halfway through a job.
- 02
You call back at lunchtime, and by then they've already rung someone else.
- 03
A regular customer starts to wonder if you're still trading at all.
- 04
Every missed call is a guess: a new job worth having, or an old one chasing an answer.
What usually happens
- Calls ring out, or land on a voicemail hardly anyone bothers leaving a message on.
- Whoever's free picks up, in whatever tone they happen to be in that moment.
- A message gets scribbled on paper, or half remembered by the end of the day.
- Out of hours, the phone simply isn't answered, however urgent the job.
How we do it
- Your assistant answers in your business's own voice, the same way day or night.
- It knows your services, the areas you cover and your diary, so it can actually help.
- It books the job straight into the calendar you already use, with nothing copied across by hand.
- The moment a call needs a person, a complaint or a tricky price, it hands over to you.
How it works
The plan
- 01Show us how it goes now
A few minutes on how a call usually starts, what you ask, and what you need to know.
- 02We build and test it
You hear it handle a call, start to finish, before a real customer ever does.
- 03It answers, you're told
Calls get picked up, jobs get booked, and you get the details before you've finished the job you were on.
Always watching
It checks itself
Every call is logged, so the system can watch its own performance and flag where it needs a hand.
- Missed and dropped calls, flagged straight away rather than left unnoticedChecked
- Calls it wasn't sure about, passed to you to check rather than guessed atChecked
- How often it hands over to you, so you can see if it needs to know moreChecked
What you get
What's included
- Answering for your existing phone number, nothing new to give out
- A voice built around your business, your services and your tone
- Bookings sent straight into the calendar you already use
- A message to you with who called, what they need and when they're booked
- A clear handover to you for anything it shouldn't decide alone
- Cover during the day, out of hours, or both
- Set up around how a call already goes for you, not a script from nowhere
For your IT teamThe technical side, for whoever looks after your systems.
- Calls reach the assistant by forwarding your number or a SIP trunk, so your number never changes.
- Handover and callback rules are set per team, per hour and per type of call.
- It answers only from your own services, approved prices and hours, never a guess.
- Bookings write to the calendar you already use, so nothing sits in a second system.
- Every call is logged with a summary and the action taken, kept to a retention period you set.
- Access to call logs is by role, and cover can be paused or changed at any time.
Questions.
Will I lose my phone number?
No. You keep the number you already have. Calls simply reach your assistant when you can't answer.
Does it sound like a robot?
It's built to sound natural, and to say plainly it's an assistant, not a person. If a call needs judgement, it passes straight to you.
What if the caller wants to speak to someone right now?
It hands over straight away for anything urgent, a complaint, or a price it can't give.
Does this work for businesses outside the North West?
Yes. We build it the same way for businesses across the UK, and internationally.
How much does it cost?
It depends on how many calls come in and whether you want cover day and night. After a short call, you get a clear price before anything is built.
Goes well with
Keep going
- AI receptionist
WhatsApp, text and email, answered the same friendly way
Whichever way a customer gets in touch, WhatsApp, text or email, they get the same clear answer. The job still goes straight into your diary.
- AI receptionist
Out-of-hours answering, the same proper reply, day or night
The same proper reply lands at nine at night as at nine in the morning. Your business never looks closed just because you've gone home.
- AI receptionist
Bookings sent straight into the diary you already use
Every call, message and chat that turns into a job goes straight into your diary. Nothing gets copied across by hand.